Shipping and returns

How shipping works

We don't keep shirts on a shelf. Once you've paid, your order is printed in the size and color you chose, then packed and handed to the carrier. Printing takes a few business days, so your order won't leave the same day you place it.

When it ships, we'll email you a tracking link. Shipping costs are worked out at checkout from your address and what's in your cart, so you'll see the exact amount before you pay.

If you order more than one item, they may arrive in separate packages. That's normal for printed-to-order clothing, and each one gets its own tracking.

If something's wrong with your order

If your order arrives damaged, misprinted, or isn't what you ordered, email contact@ellpure.com within 30 days of delivery. Include:

• your order number, which is in your confirmation email
• a photo of the problem
• whether you'd like a replacement or a refund

You won't need to send the item back.

Returns for size or change of mind

Because every shirt is printed just for you, we can't accept returns or exchanges for the wrong size or a change of mind. Please check the size guide before ordering. If you're unsure, email us and we'll help you choose.

Lost or late packages

If tracking hasn't moved for a while or says delivered when nothing arrived, email us with your order number and we'll look into it with the carrier.

Wrong address?

Email us right away. If your order hasn't been printed yet we can update the address. Once it has shipped, we can't redirect it.