Help

Questions, answered

Shipping, sizing, returns and washing. If your question isn't here, email contact@ellpure.com.

Orders and shipping

How long until my order ships?

Each shirt is printed after you order it, so it takes a few business days to print, pack and send. You'll get an email with tracking once it's on its way.

How much is shipping?

Shipping is worked out at checkout from your address and what's in your cart, so you'll see the exact cost before you pay.

Can I change or cancel my order?

Email contact@ellpure.com as soon as you can with your order number. Once a shirt has gone to print we can't change it, so the sooner the better.

Where's my order?

The shipping email has a tracking link. If it hasn't arrived and tracking looks stuck, email us with your order number and we'll chase it.

Sizing and fit

Do your T-shirts run small?

No. The unisex tees have a classic, straight fit and run true to size. The women's tee is semi-fitted, so size up if you want it loose. The size guide has chest and length for every size.

What sizes do you have?

Most designs come in S to 3XL. Some go up to 5XL, and the Softstyle mushroom tee starts at XS. Each product page lists exactly what's available.

Are the shirts unisex?

Almost all of them. The one exception is the women's cut of the psychedelic mushroom tee, which is semi-fitted with shorter sleeves.

Returns and problems

My shirt arrived damaged or printed wrong. What now?

Email contact@ellpure.com within 30 days of delivery with your order number and a photo, and we'll send a replacement or refund you. You don't need to send it back.

Can I return a shirt that doesn't fit?

Because each shirt is printed for you, we can't take back items for a change of mind or the wrong size. Check the size guide before you order, or email us and we'll help you pick.

Care and quality

How do I wash it?

Cold water, inside out. Tumble dry low or hang it up, and don't iron over the print. That keeps the colors bright for a long time.

What are the shirts made of?

Most tees are 100% cotton at 5.3 oz, with a few heather colors blended with polyester. Hoodies are 50% cotton, 50% polyester fleece. Each product page lists its fabric.

Paying and your account

How can I pay?

With a credit or debit card at checkout. Depending on your device, you may also see Apple Pay, Google Pay or Link. Your card details go straight to our payment processor and are never stored on this site.

Do I need an account to order?

No. You can check out as a guest. An account just saves your address and lets you see past orders in your account.